Shipping and Returns

Shipping

Orders are typically prepared within 3–5 business days. Custom, personalized, or made-to-order items may require additional time when noted on the product page or agreed upon before purchase.

Available shipping methods, rates, and estimated delivery times are shown at checkout. Delivery estimates begin after an order has been processed and are not guaranteed. Tracking information will be provided when available.

Please review your shipping address before submitting your order. If you notice an error, contact us immediately through our contact page. Once an order has shipped, we may not be able to change or redirect it.

Returns and exchanges

For hygiene reasons, earrings are final sale. Custom and personalized items are also final sale. We do not accept returns or exchanges for change of mind.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery through our contact page. Include your order number, a description of the issue, and clear photos of the item and packaging. We will review the issue and, when approved, arrange an appropriate replacement or refund.

Shipping charges are nonrefundable unless the return results from our error. Do not send an item back without contacting us first.

Cancellations

Cancellation requests must be submitted within 24 hours of purchase and before fulfillment or production has begun. We cannot guarantee cancellation after work has started or the order has shipped.