Shipping policy

Processing time

Orders are generally prepared for shipment within 3–5 business days. Custom, personalized, made-to-order, or unusually large orders may require additional time. Business days do not include weekends or holidays.

Shipping rates and delivery

Available shipping methods and rates are calculated at checkout based on the order and destination. Delivery estimates begin after the order has been processed and are estimates, not guarantees. Carrier delays, severe weather, holidays, and other events outside our control may affect delivery.

Tracking

When tracking is available, you will receive tracking information after your order ships. Tracking may take time to update after the carrier accepts the package.

Shipping address

Please verify your shipping address before completing checkout. If you notice an error, contact us immediately at contact@smyldesigns.com. We cannot guarantee changes after fulfillment has begun and are not responsible for delays or losses caused by an incorrect address supplied at checkout.

Lost, delayed, or damaged packages

If tracking shows a package as delivered but you cannot locate it, first check with household members, neighbors, and the carrier. For a damaged shipment or an order that appears lost in transit, contact us with your order number and any relevant photos or tracking details. We will help review the issue and, when appropriate, assist with a carrier claim.

Contact

Shipping questions can be sent to contact@smyldesigns.com.