Refund policy

Returns and exchanges

For hygiene and safety reasons, earrings are final sale. Custom and personalized items are also final sale. We do not accept returns or exchanges for changes of mind, fit, or preference.

Damaged or incorrect orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at contact@smyldesigns.com within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can evaluate the issue and make it right.

If your claim is approved, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.

Cancellations

You may request cancellation within 24 hours of placing your order, provided production or fulfillment has not started. We cannot guarantee cancellation after work has begun or the order has shipped.

Final-sale items

Sale and clearance merchandise, gift cards, earrings, and custom or personalized items are final sale unless they arrive damaged, defective, or incorrect.

Contact

Questions about an order or this policy can be sent to contact@smyldesigns.com.